The following terms and conditions apply to all sales unless there is a written contractual agreement stating otherwise.
• All Returns from customers must be shipped to one of our distribution centers as advised once the return approved.
• All shipments to our Administration Offices will be refused and returned.
• All returns must be accompanied by a valid Return Merchandise Authorization (RMA) number issued by AAGIITS within 30 days of your original invoice date.
• After 30 days from purchase we can no longer issue an RMA and will refer you to the manufacturer for warranty service.
• RMAs expire in 15 days after they are issued unless otherwise noted.
If you have any questions before requesting a RMA, please call your account manager or email firstname.lastname@example.org.
All returned products must be 100% complete in original packaging and in resalable condition, with all packaging, software, manuals, blank warranty cards and other accessories and documentation included. A valid RMA number must be written clearly on the outside of the packaging. Incomplete or unauthorized returns will be refused. The customer is responsible for any additional damage to an item or loss during shipment to AAGIITS.
All Returns Are Subject to Manufacturers’ Policies
Return privileges are subject to various manufacturers’ policies. Many manufacturers have imposed certain return restrictions. Consequently, AAGIITS reserves the right to decline specific return requests based on those restrictions. Be sure to ask your Account Manager about specific return conditions before you purchase any item.
Final Sale of Certain Products
In addition to manufacturer restrictions, the following products are final sale items and are not returnable to AAGIITS for refund or exchange for any reason:
• Custom configured products, Special ordered products, LCD/DLP projectors, Opened software, Hard drives, and TVs/Monitors over 27″
• Corel, EMC, IBM Software, Hitachi Data Systems, IBM Storage, Overland Storage, Quantum, Sony Storage, Tandberg Data, and VMware
Packaging of Returns
All returns, defective or otherwise, must be 100% complete, contain ALL original boxes and packing material, have original UPC codes on the manufacturer’s packaging, contain all blank warranty cards, accessories, and documentation provided by the manufacturer. Incomplete returns, open or used products, or products not in new condition will be assessed additional restocking fees depending on condition and the AAGIITS ability to remarket the returned product. AAGIITS will refuse any return of items missing UPC codes.
Labor, installation services, and shipping charges are non-refundable. Customer is responsible for all return shipping charges; therefore, all returns must be shipped prepaid. AAGIITS recommends that you send your return via a trackable service with appropriate insurance. AAGIITS is not responsible for lost parcels.
Return Privileges for Non-Defective Items
All non-defective returns authorized by AAGIITS, whether opened or unopened, will be assessed a minimum 25% restocking fee, and must be authorized for return within 30 days from date of receipt. No refunds will be issued after such 30-day period. Authorization may be obtained by calling Customer Care or by e-mail at email@example.com. Customer will be issued a Return Merchandise Authorization (RMA) which is valid for 10 days. Failure to return a product within such 10-day authorization period will be deemed to be an acceptance of the product.
Defective/Dead on Arrival (DOA) Merchandise
DOA products must be reported to Customer Care firstname.lastname@example.org within the first 30 days of receipt and, if deemed by us to be defective, may be repaired or replaced at our sole discretion. Some manufacturers and publishers require DOAs to be handled directly with the manufacturer, and in these cases, we will provide the contact information. DOA returns that prove through testing not to be defective are subject to a minimum 25% restocking fee. After 30 days, the manufacturer’s warranty process must be followed.
All packages shipped from AAGIITS are inspected prior to shipment. However, from time to time, damage during shipping may occur. Packages that are obviously damaged should be refused upon original delivery attempt. If the package is accepted, then any damage should be noted on the carrier delivery record prior to the driver leaving your premises. Any hidden or internal damage to any product must be reported to Customer Care email@example.com within the first 5 days of receipt to arrange for a carrier inspection and return of the damaged product(s). Please save the product, the shipping carton and all manufacturer packaging. Timely receipt of this information is necessary for AAGIITS to file a damage claim. Failure to notify AAGIITS of damage within this time period will be deemed an acceptance of the product, and standard return policies will apply.
All refused orders (for reasons other than shipping damage) will be subject to a minimum 25% restocking fee. Shipping charges are not refundable if shipment is refused at the time of delivery. In addition, refused orders will be subject to additional shipping charges to cover the cost of returning the products to AAGIITS.